At UKnect, we are committed to providing high-quality consultancy services for education, visas, and UK business support. This Refund Policy outlines the terms under which refunds may be issued.
1. Free Services
For services provided free of charge (e.g., student admission guidance, scholarship advice, visa assistance for students), no payments are collected, and therefore no refunds apply.
2. Paid Consultancy Services
For paid services such as:
Business visa consultancy (including Innovator Founder Visa)
Business plan preparation
Application strategy sessions
Other premium consultancy packages
Refunds are subject to the following conditions:
If you cancel before work has started, you may be eligible for a full refund (minus any administrative fees).
If partial work has been completed, a pro-rated refund may be issued for the unused portion of services.
Once the agreed service has been completed or delivered, no refunds will be issued.
3. Non-Refundable Fees
Certain payments are non-refundable:
Government visa application fees
Third-party charges (e.g., law firm fees, university application fees)
Fees paid to our partner organisations or service providers
4. How to Request a Refund
To request a refund, you must:
Contact us in writing via email at support@uknect.com
Provide your full name, contact details, invoice number, and reason for the refund request
Submit your request within 14 days of payment or service commencement (whichever is earlier)
5. Processing Time
Approved refunds will be processed within 7–14 business days and returned via the original payment method.
6. Dispute Resolution
If you are unhappy with our services, we encourage you to contact us immediately so we can resolve the issue before considering a refund.
Contact for Refunds:
UKnect
Email: support@uknect.com
Our Offices
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INDIA - No - 460 , AVS Arcade , Opp Indian High School , Bangalore -560056
UAE - No - 72, Dar Al Asalam Building , Liwa Street , Corniche Road Abu Dhabi
UK - Office 7571 ,High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Contact us
INDIA - info@uknect.com, +91 8970700090
UAE - info@uknect.com , +971 507121035
UK - info@uknect.com , +44(0)7500533789 +44(0)7920717527